GC AI Wins the 2026 SaaS Award for Highest Customer Satisfaction

GC AI won Highest Customer Satisfaction with a SaaS Product at the 2026 SaaS Awards, part of the international Cloud Awards program.

The SaaS Awards have recognized the best in software as a service since 2016. GC AI was also shortlisted in three more categories this year: Best SaaS Product for Law and Legal Services, Best SaaS Product for Business Productivity, and Best SaaS Product with 1,000+ Licensed Users.

An award for customer satisfaction belongs to our 2,100+ legal teams (as of September 2026): the general counsels, associate GCs, legal ops leaders, law departments, and the non-lawyers working beside them. They bring GC AI into their hardest work, tell us what to build next, and hold us accountable when we miss. We are grateful for every one of them.

“The strength of its customer feedback, outstanding levels of adoption and advocacy, and the measurable improvements it enables for legal professionals clearly distinguish GC AI in a highly competitive field,” said Annabelle Whittall, COO of The Cloud Awards.

Customer obsession is one of GC AI’s six leadership principles. Cecilia Ziniti, GC AI’s CEO and co-founder, won Amazon’s Customer Obsession award as a Product Counsel there, and she runs GC AI the same way. She spends about half of each week talking with customers.

That customer-driven approach is especially relevant to product counsel, whose work sits directly between legal judgment and the teams building the product.

As Bardia Pourvakil, GC AI’s co-founder and CTO, puts it:

We build what our customers want and we make it delightful.

Delightful has a strict definition at GC AI. The output has to be verifiable enough that a practicing lawyer can stake their reputation on it. In the early days, Cecilia reviewed every response herself and pushed until the answers met that bar. Now Exact Quote locks every citation to its source, character by character.

Put those two habits together and you get this past July’s Launch Week: five features in one week (GC AI’s API, Contract Intelligence, and Easy Edit among them), every one of them a standing customer request.

To every team that trusts GC AI with their legal work every day: thank you.

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